Welcome to the No Pong Points Loyalty Program (“Program”). These Terms and Conditions (“Terms”) govern your participation in the Program. By participating, you agree to comply with these Terms.
1. Eligibility
The Program is open to individuals who have a registered No Pong account and are located in countries where No Pong Natural Products Pty Ltd operates. Participants must be at least 18 years old.
Wholesale stockists, resellers, and participants placing bulk orders are not eligible to earn or redeem No Pong Points. The Program is intended for personal, end-customer use only.
2. Earning Points
Points may be earned by:
- Making eligible purchases.
- Referring new, genuine customers to No Pong*
- Participating in specific promotions as offered from time to time.
*Important:
Referrals must be genuine. A genuine referral means referring a real, first-time customer who makes an authentic purchase for personal use. Self-referrals, duplicate accounts, or any form of manipulation will result in points being removed and may lead to disqualification from the Program.
Referral links must not be shared publicly on platforms that are not behind a login, including but not limited to public websites, blogs, paid advertising platforms, coupon code sites, or public social media posts.
Referrals may be shared in private settings such as personal messages or closed, personal social media groups (e.g. your private Facebook profile or group).
No Pong Natural Products Pty Ltd reserves the right to determine what constitutes inappropriate referral sharing.
3. Use of Points
Points can be redeemed for discounts or rewards as specified on the No Pong website.
Points may be applied toward up to 75% of the order subtotal (excluding shipping and any applicable taxes). Shipping costs are not eligible for points redemption and must be paid separately.
Points have no cash value, are non-transferable, and cannot be exchanged for cash.
4. Points Expiry
Points are valid for 1 year from the date they are earned. Unused points will automatically expire after 12 months and cannot be reinstated.
5. Removal of Points and Disqualification
No Pong Natural Products Pty Ltd reserves the right to remove points or disqualify participants from the Program at its sole discretion, including but not limited to the following circumstances:
- Referrals are not genuine.
- Referral links are shared in public or promotional channels in breach of these Terms.
- Fraudulent, suspicious, or abusive activity is detected.
- Any breach of these Terms occurs.
- For any other reason, at the sole discretion of No Pong Natural Products Pty Ltd, including behavior or activity that may be inconsistent with the spirit or intent of the Program.
6. Changes to the Program
No Pong Natural Products Pty Ltd reserves the right to modify, suspend, or terminate the Program at any time without prior notice. Any changes will be effective immediately upon posting updated Terms on the No Pong website.
7. General
By participating in the Program, you agree to receive communications regarding your account and the Program. All decisions made by No Pong Natural Products Pty Ltd regarding the Program, including the interpretation of these Terms and the awarding of points, are final and binding.
If you have any questions, please contact our support team at rewards@nopong.com.au.